TERMS & CONDITIONS
The terms and conditions of engagement outlined below are in line with standard principles and practices used across the Professional Speaking, Business Coaching, Management Consulting, and Training Industry throughout the Asia Pacific Region. They seek to be fair and reasonable to all parties engaged in this business relationship. Applicable to all speaking, coaching, consulting, and training conducted by Emmanuella Grace and Find Your Voice Australia Pty Ltd.
INDIVIDUAL COACHING / TRAINING
Terms and Conditions agreed between Find Your Voice Australia Pty Ltd and individual clients.
PAYMENTS
All engagements must be paid for in advance through our online booking page, invoiced Bank Transfer, or over the phone with Debit/Credit Card unless otherwise arranged and confirmed in writing. All coaching fees are non transferable and non-refundable.
1-to-1 COACHING
One-to-one coaching sessions are 60 minutes unless otherwise agreed in writing. Longer sessions can be arranged at the time of booking.
All changes to one-to-one coaching times by the client must be made at least 48 hours before the scheduled session time or the session is forfeited.
A session may be rescheduled once with at least 48 hours' notice. Once a session that is part of a program package has been confirmed, it may be rescheduled once within its allotted week, with 48 hours, notice subject to availability.
Essential Communications sessions must be attended within five consecutive weeks of attending the first session or the remaining sessions are forfeit.
Executive Coaching seven sessions must be attended within three months of the first session or the remaining sessions are forfeit.
Focus session follow up call must be conducted within a week of coaching session or the session is forfeit.
SICKNESS POLICY
Please refrain from coming to sessions in person if you are having symptoms of illness (e.g. cold, flu, sore throat, sneezing, coughing, infection). Sessions can be rescheduled as per above or taken via online video or phone call. The right is reserved to cancel lessons on the spot if the client is sick and is possibly contagious.
ORGANISATIONS, GROUPS, WORKSHOPS & COURSES
Terms and conditions agreed between Find Your Voice Australia Pty Ltd and another Business or Organisation (the client). The following terms apply to all Keynote Speaking, Training and Workshops conducted by Emmanuella Grace and/or Find Your Voice Australia Pty Ltd. unless agreed otherwise in writing.
TERMS OF ENGAGEMENT
A service is offered at the rate stated in the proposal sent by Find Your Voice Australia Pty Ltd. to the client.
A booking is considered confirmed when either a verbal or written authority to proceed, and a confirmation deposit of 50% of the agreed fee has been received.
Tentative dates without a deposit will only be held for a maximum of seven days from enquiry.
The balance of the fee(s) and any disbursements are payable immediately upon completion of the keynote presentation, coaching session, facilitation, or workshop (balance payable after each workshop or coaching session for multiple bookings).
Balance of fee(s) for international and interstate bookings are payable seven days before event.
All accounts are due and payable strictly seven days from date of invoice.
Where applicable, (unless otherwise agreed) the client shall be liable for the following:
a) Travel expenses when further than 10 km from Melbourne CBD (If driving charged at $1 per KM + GST, Fully flexible economy airfares are payable by client at time of booking, Business class airfares are applicable for international travel).
b) Accommodation and meals.
c) Rental cars, airport transfers, airport parking, taxi fares (private car - ATO rate).
d) Venue hire; presentation equipment. (Lapel microphone, roaming microphone, data projector; screen, flip-chart stand; paper, participant manuals, handouts; stationery supplies etc.)
Cancellations cause inconvenience for all parties, so this policy seeks to be fair and equitable given that dates once booked are held exclusively for the client. Cancellations made close to delivery dates are unlikely to be filled by another client. In the event of a cancellation of a keynote presentation or workshop by the client, the client shall immediately be liable to pay the following fees:
a) Cancellation of any engagement is accepted provided it is made at least 120 days before the previously confirmed date. (In the event of a cancellation being made outside of 120 days, deposits will be refunded in full).
b) Cancellation between 90 and 120 days of the original presentation date will incur a charge of 50% of the total fee.
c) Cancellation within 90 days of the original presentation date will incur a charge of 100% of the total fee.
d) Postponements are acceptable subject to advice being received a minimum of 90 days in advance of the original assignment date; and availability of an alternate date(s) within 90 days of the original assignment date. (Fees are due and payable based on the agreed timings of the original booking).
e) The client is liable for any cancellation or postponement charges levied by the airline, hotels, venues, etc and any costs already incurred in preparation for the event.
f) In the event of force majeure, Find Your Voice Australia Pty Ltd representative or Emmanuella Grace not being available to attend due to unforeseen circumstances, all deposits and monies paid will be refunded in full. Emmanuella Grace and Find Your Voice Australia Pty Ltd accept no liability for other costs incurred by the client.
COPYRIGHT
The copyright in all materials presented by Emmanuella Grace or Find Your Voice Australia Pty Ltd shall remain the sole property of the speaker; and prior written consent, including agreement on remuneration is required before any photocopying and/or electronic audio/video recording is permitted.
FEES
All fees quoted are effective from 01 January 2024. All fees are quoted in Australian Dollars are inclusive of GST. All fees and conditions are subject to change without notice.
ACCEPTANCE OF FEES, TERMS & CONDITIONS
Written or verbal authority to proceed, and/or receipt of a confirmation deposit for any of the above services constitutes an acceptance of these fees, terms, and conditions unless alterations have been agreed to in writing. All quotations for specific assignments are valid for 60 days.